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Party Terms and Conditions

These conditions set out the basis on which we provide Party Packages.  We are the Hive Soft Play Limited; a company based at Units 3 -4 Standhill Industrial Estate, Whitburn Road, Bathgate, EH48 2HR.

  • No contract will exist between yourself and The Hive Soft Play Limited until we have received the initial non-refundable deposit.  Through payment of this deposit you are deemed to have accepted our party terms and conditions.  We reserve the right prior to this stage to decline any request by you for a Party Package.

  • An initial non-refundable deposit is required to be submitted to The Hive Soft Play Limited to secure the booking.

  • The remaining balance of the party will be payable 5 days before the party.  Once you have confirmed your party numbers and final payment has been made, we are unable to offer any kind of refund.

  • Payment in full is required when booking in 2 weeks or less prior to the party.

  • The period of time given for provisional bookings is 2 weeks.  If the date of the party you wish to book is in 3 weeks or less, the period of time given for a provisional booking is at the discretion of The Hive Soft Play Limited.  No contract exists between you and The Hive Soft Play Limited until the initial deposit has been taken.

  • 5 Days prior to attending the party, the guest list given to you at time of booking must be returned.  You will supply us with the names and ages of every child attending the party.

  • The Hive Soft Play Limited requires you to read the Rules of Play either before the party on our website or on arrival at The Hive Soft Play, where they are on display.

  • Each party package offered by The Hive Soft Play Limited has a required minimum number of children.  The minimum number is required to be paid for, even if guests attending are less than the minimum number.

  • The Hive Soft Play Limited reserves the right to change the content of any of the Party Packages offered.

  • The 10% weekday discount is offered Monday through Thursday (term time only) at the discretion of The Hive Soft Play Limited.  We reserve the right to refuse the application of the discount.

  • The 10% weekday discount will not be applied to any extra children paid for on the day of your party.

  • If you cancel the party less than 30 days before the date of your party, the deposit is non-refundable under all circumstances.

  • Subject to our sole discretion, party cancellations due to illness or any other serious factor may be rebooked without incurring any fee.

  • The parent/guardian/person(s) responsible for the party should arrive no more than 10 minutes before the party is due to start. If you arrive early, you will be asked to wait until it is suitable for yourself and your party to enter.

  • The parent/guardian/person(s) responsible for the party must inform us of any food allergies or any other important facts concerning all children within the party.

  • These conditions apply between only yourself and The Hive Soft Play Limited and no one else is entitled to enforce any provision of these Conditions.

  • Only food and drink purchased at The Hive Soft Play Limited may be consumed on the premises.  At our VIP and Exclusive Use parties, the kitchen will be open for snacks and light bites during the first hour of the party.  The café will be open for drinks and confectionary until the end of the party.

  • Children at the party remain the sole responsibility of parents/carers at all times.  In the event that a child at the party is left by their own parent/carer, this is at the discretion of the host family and the responsibility of supervising that child then lies with the host family.

  • If any Buzz party add on options are chosen for your party, the new price is applied to every child on the guest list and must be paid for 5 days prior to the party.

  • Should your guests bring children that are not shown on the guest list they will be required to pay normal entrance prices for those children

  • The birthday child will receive one free return pass.  When the party is for more than one birthday child you will receive an appropriate alternative.


  • At least 7 days prior notification is required if a character will be attending your party.

  • Where you do not have exclusive use of the facility, any characters must remain within the designated party area.

  • At Buzz Parties Characters must arrive 1 hour and 20 minutes after the party starts.  They will then present the birthday cake and partake in any other activities provided by the character or parent/carer/person(s) responsible for the party.

  • Character(s) attending your VIP/Exclusive Use party must be discussed with the Hive Soft Play Limited before securing the character(s) so as to arrange the most suitable time for them to arrive during the party.

  • The Hive Soft Play Limited reserves the right to refuse the attendance of any characters to any of our parties.

Come and Play Sessions

  • At least 24 notice need to be given to cancel a play slot

  • You can arrive late for the slot, but the leaving time for the end of each session to allow for extra cleaning time between sessions

Terms and Conditions
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